Are you struggling to be heard? Is there a better way to get to ‘yes’?
Alternative Dispute Resolution (ADR) is a useful way of supporting communication between two parties. The aim is to establish an agreed outcome between the parties, whether it be at work or in more personal circumstances.
Mediation, a form of ADR, is a confidential process in which a neutral party (the mediator) guides the ‘parties to the dispute’ through a communication process. This guidance is fulfilled with varying degrees of formality and structured by agreement of the parties.
Negotiation, another form of ADR, may be provided through a neutral party (the negotiator) by choice of the disputing parties, to achieve an outcome or solution that is acceptable to both parties.
Advocacy is also available through ReflectNZ services, providing independent support to a party in the process of dispute resolution.
The facilitation of dispute resolution through mediation or negotiation will assist in effectively managing an impasse in a situation between parties, to enable an essential ongoing relationship. Only the final agreement is recorded and kept, and the event is confidential to the parties, unless agreed otherwise.
An impasse between parties can be transformed by alternative dispute resolution.
- Initial contact to discuss needs, establish terms and arrange meeting.
- Meeting with parties as agreed.
- Completion of mediation meeting.
- Signing of documented agreement.